Help Desk/IT Manager
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Handling all IT Support requests via the Helpdesk system.
Manage information technology and computer systems
Plan, organize, control, and evaluate IT and electronic data operations
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
Design, develop, implement, and coordinate systems, policies, and procedures
Ensure security of data, network access, and backup systems
Act in alignment with user needs and system functionality to contribute to organizational policy
Identify problematic areas and implement strategic solutions in time
Audit systems and assess their outcomes
Preserve assets, information security, and control structures
Handle annual budget and ensure cost-effectiveness
3-5 users will report to this person.
300-400 employees within the company that could ask for IT services.
Ticket volume fluctuates around 500-700 a month.