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Help Desk/IT Manager

Cleveland, Ohio
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  • Handling all IT Support requests via the Helpdesk system.

  • Manage information technology and computer systems

  • Plan, organize, control, and evaluate IT and electronic data operations

  • Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

  • Design, develop, implement, and coordinate systems, policies, and procedures

  • Ensure security of data, network access, and backup systems

  • Act in alignment with user needs and system functionality to contribute to organizational policy

  • Identify problematic areas and implement strategic solutions in time

  • Audit systems and assess their outcomes

  • Preserve assets, information security, and control structures

  • Handle annual budget and ensure cost-effectiveness

  • 3-5 users will report to this person.

  • 300-400 employees within the company that could ask for IT services.

  • Ticket volume fluctuates around 500-700 a month.