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Help Desk/IT Manager

Cleveland, Ohio

Handling all IT Support requests via the Helpdesk system.

Manage information technology and computer systems

Plan, organize, control, and evaluate IT and electronic data operations

Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance

Design, develop, implement, and coordinate systems, policies, and procedures

Ensure security of data, network access, and backup systems

Act in alignment with user needs and system functionality to contribute to organizational policy

Identify problematic areas and implement strategic solutions in time

Audit systems and assess their outcomes

Preserve assets, information security, and control structures

Handle annual budget and ensure cost-effectiveness

3-5 users will report to this person.

300-400 employees within the company that could ask for IT services.

Ticket volume fluctuates around 500-700 a month.

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